Who are we?
When we refer to ‘we’ (or ‘our’ or ‘us’) we are referring to D2 Counselling. We are based in Dublin, Ireland and have our registered offices at 42 Lower Baggot Street, Dublin 2, Ireland.
How we collect your data and what data is collected
When you visit our websites, get in contact with the business or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
The information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. This could include but is not limited to asking you for your contact information when you fill out a contact form on the website or when you apply for a job or a placement with D2 Counselling. You are not required to provide us with personal information however this may prevent us from providing our products and services to you.
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your device type. We also collect anonymous analytical information about the pages you visit on our website, how you interact with our website, and where you were referred from to reach our website. This allows us to better understand how our website is performing and allows us to improve our website in the future.
Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
How we use your data
We use your personal data provide you with information and services you’ve requested from us and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you, which may include:
- providing you with the information you’ve requested from us or information we are required to send to you
- To support you, which may include assisting with the resolution of support issues or other issues relating to the websites or services we provide, whether by email, phone or otherwise.
- To protect our websites and infrastructure so that we can detect and prevent any malicious activity, and make sure that everyone is using our websites and services fairly.
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- Approved Processors and Sub-Processors of D2 Counselling where there are adequate technical, organisational and legal safeguards in place, along with appropriate legal bases to protect this sharing of data
- regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
We do not distribute, share or sell your personal data with any other services or third parties for their own use, and we do not share your information with third parties without your prior knowledge and consent.
Further information about the recipients or categories of recipients of personal data can be provided upon request at the contact information below.
International Data Transfers
While we endeavour to only store and process data inside of the European Economic Area (EEA), however from time to time we may be required to transfer your data outside of the EEA for processing.
Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate legal protection for EEA data, or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).
How do we protect your data?
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
Information shared between your browser and our site is encrypted and secured using Secure Socket Layer (SSL/HTTPS) technologies, which creates a secure and encrypted medium of data transfer between your browser and our servers and adds a layer of security to prevent malicious attackers obtaining your personal data.
We also employ standard industry operating procedures and internal policies to ensure that your data remains secure, and continually monitor and improve the security of all hosting and storage infrastructure we use to store data.
The length of time we keep your personal data depends on what it is and whether we have an ongoing consultancy need to retain it (for example, to provide you with a consultancy service you’ve requested, or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing consultancy need to retain it, in accordance with our internal data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
Some of your rights over your personal data include:
- Right to Basic Information and Transparent Communication (about the personal data we hold about you)
- Right of Access (the personal data we hold about you)
- Right to Withdraw Consent
- Right of Rectification
- Right to Erasure (the “right to be forgotten”)
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
- Right to lodge a complaint with a supervisory authority
You can exercise these rights at any time by sending an email to email@example.com or by communicating to us via post at D2 Counselling, 42 Lower Baggot Street, Dublin 2, Ireland.
If you’re not happy with how we are processing your personal data, please let us know by sending an email to firstname.lastname@example.org We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority who will be able to advise you how to submit a complaint.
The Irish DPA is the Data Protection Commissioner and their office can be contacted as follows
Data Protection Commissioner
Lo-Call: 1890 25 22 31
Tel. +353 57 868 4800
Fax +353 57 868 4757
How to contact us
If you have a question, query or concern regarding data protection, our website, or our services please don’t hesitate to get in touch and we would be happy to help.
This can be done by email by sending your question to where a member of our team will be in touch, or alternatively by post by sending any correspondence to D2 Counselling, 42 Lower Baggot Street, Dublin 2, Ireland.
What are cookies and how are they used?
A cookie is a small text file that’s placed on your computer or mobile device when you visit one of our websites. We, and some of our affiliates and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).
We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites.
They help us to operate our websites and services, enhance and customise your experience across our websites and services, perform analytics and deliver advertising and marketing that’s relevant to you.
There are also cookies set by third parties across our websites and services. Third party cookies enable third party features or functionality to be provided on or through our websites and services, such as advertising, interactive content and analytics. They also enable us to use advertising networks to manage our advertising on other websites.
First Party Cookies
Below is a list of cookies that we use on our websites and services. The types of cookies we use are always changing. Check back regularly to make sure you stay up to date. If you think we’ve missed a cookie, please let us know.
Third party cookies
- _ga – Google Analytics Cookie – Used to distinguish users
- _gid – Google Analytics Cookie – Used to distinguish users
- _gat – Google Analytics Cookie – Used to throttle request rate
How can you control cookies?
You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.
You can manage your cookie settings by following your browser’s instructions. Here are some links that might be of assistance:
- Google Chrome – https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
- Microsoft Internet Explorer – https://support.microsoft.com/en-nz/help/17442/windows-internet-explorer-delete-manage-cookies
- Mozilla Firefox – https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Safari – https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-data-sfri11471/mac